Privacy Policy
Provision Quality Care respects the privacy of everyone who interacts with our services. This policy explains how we collect, use, protect and share information while providing care placement, coordination, staffing and support services. Your trust is important to us, and we take confidentiality seriously.
Information We Collect
We may collect personal information when you contact us, request services, complete forms, or work with our care team. This may include:
- Name, address, phone number, and email
- Date of birth and demographic details
- Health-related information needed to arrange care
- Emergency contacts
- Insurance or funding details
- Case manager or MCO contact information
- Notes related to your care preferences or service needs
We only collect information that helps us provide safe and appropriate care support.
How We Use Your Information
We use your information to:
- Understand your care needs
- Communicate with you, your family, or representatives
- Coordinate services with caregivers, adult family homes, and placement partners
- Work with Managed Care Organizations and case managers
- Maintain accurate service records
- Respond to emergencies or safety concerns
- Improve the quality of services we provide
Your information is only used for purposes directly related to your care.
Confidentiality and Privacy Protection
Provision Quality Care follows all state and federal confidentiality rules. We protect your information through:
- Secure record-keeping
- Limited access to authorized staff
- Strict confidentiality training
- Safeguards against loss, misuse or unauthorized disclosure
- Physical and electronic protections
Our team understands that this service involves sensitive details, and we treat all information with respect and care.
Sharing Your Information
We may share necessary information with:
- Caregivers or facilities involved in your care
- Case managers and Managed Care Organizations
- Health or support providers when required
- Emergency responders when safety is at risk
- Agencies that oversee long-term care programs
- Legal authorities only when required by law
We never sell your information.
We never share information unrelated to your care.
Your Rights
You have the right to:
- Ask what information we have about you
- Request corrections if something is inaccurate
- Ask how your information is being used
- Request a copy of your records
- Withdraw consent when allowed by law
- File a concern if you believe your privacy was violated
We will respond to all reasonable requests within the time required by state law.
Information Security
We use multiple safeguards to protect information from unauthorized access:
- Secure digital storage
- Locked physical files
- Staff training on confidentiality
- Limited access based on job role
- Monitoring and audits to ensure compliance
If a breach ever occurs, we will notify you in accordance with state and federal regulations.
Use of Website Information
When you use our website, we may collect basic information such as:
- Pages viewed
- Contact form details
- Browser and device information
This helps us improve the website, but it does not replace or override care-related privacy protections.
Consent To Share Information
Before sharing personal or health-related information, we request your consent unless:
- The law requires us to release it
- Safety is at immediate risk
- Long-term care programs require updates
You may withdraw consent at any time unless doing so affects essential care delivery.
Policy Updates
This privacy policy may be updated to reflect changes in regulations or services. Any updates will be posted on our website.
Contact Us
If you have questions about this policy or want to exercise your privacy rights, contact:
Provision Quality Care
Email: info@provisionqualitycare.com
Phone: (XXX) XXX-XXXX
Address: [Insert Facility/Office Address]
